Patient Information

Patient Information

We recognise that for everyone coming into hospital it can be a stressful and an unnerving experience. At the Hospital of St John & St Elizabeth we are committed to the welfare of all our patients and you will find all staff will work hard to ensure your stay with us is a positive experience.

Patients can be reassured that the Varicose Veins Clinic is part of the Hospital of St John and St Elizabeth, one of the UK’s leading private hospitals with an international reputation stretching back nearly 160 years.

Patient Journey

Patients come for an initial consultation and assessment, the surgeon will arrange for you to have an ultrasound Duplex scan to map out the condition of your veins, discuss your relevant background and explain the options to you, for you to decide.

The exact choice of treatment depends on the particular nature of your veins, your medical background and most importantly your wishes. After the scan a Consultant vascular surgeon will then discuss all the options in detail and agree a treatment plan.

Infection Control

The risk of infection at our hospital is extremely low, due to our stringent cleaning protocol that enables us to deliver quality healthcare. Single en suite facilities are available to most patients and nurses and doctors adhere to strict hygiene procedures.

MRSA
All patients admitted are screened for MRSA. If a patient is found to be a carrier careful precautions are put in place to prevent spread of infection. Many people have concerns about MRSA infections caught in UK hospitals. Generally MRSA does not cause problems but very occasionally if MRSA gets into a surgical wound or a break in the skin of someone who is in ill-health, it can cause infection. Utmost care is taken to avoid such situations and we are proud to report that our rates of such infection are zero.

Clostridium difficile (C.diff)
C.diff is a bacteria that causes diarrhoea and other intestinal disease when competing bacteria are wiped out by antibiotics. It is the most serious cause of antibiotic-associated diarrhoea and can lead to a severe infection of the colon. The C. difficile bacteria, which naturally reside in the body, become overpopulated: The overpopulation is harmful because the bacterium releases toxins that can cause bloating, constipation, and diarrhoea with abdominal pain, which may become severe. Often, it is cured by discontinuing the antibiotics responsible. Cases are extremely rare because of our continual monitoring of antibiotic prescriptions, private facilities and high hygiene practices..


Making an appointment

Set out below are the contact details for our main Service Departments. The teams in these areas have a dedicated and caring approach to find you the earliest appointment possible with the correct specialist for your needs.

Most patients are referred to us by their GP or another medical specialist as a referral letter is often needed before an appointment can be confirmed.

If you do not have a GP, then we may be able to assist you by suggesting the most appropriate course of action for you to take, given your location and individual circumstance.

If you have medical insurance (e.g. Bupa, Axa PPP, Norwich Union), you will need to contact your insurer to get authorisation for any treatment and, in most cases, you will require a referral letter from your GP.

Make an Appointment


Patient Information